Got A Question?
We've answered some common questions below about our service but if you would like further clarification please contact us

Service Delivery

How often would you clean our windows?
We operate a 4 weekly cycle on all our domestic rounds which 80% of or customers opt for this frequency.

We also offer an 8 weekly service which attract a 25% surcharge due to the windows being dirtier and the extra administrative overhead.

Do you offer one off window cleaning services for domestic properties?
No typically we do not. Rather our focus is on clients that care about their home and require cleaning all year round. Other suppliers may do and typically charge 3 times the price of a 4 weekly charge. Under that arrangement windows and frames are dirty most of the year and therefore we believe it is not the most economical way to look after your windows.
How do we know when you are coming? Do you come on the same of the week or day of the month?
Our weekly service operates every 28 days therefore you can expect us 28 days after our last visit or very soon after. We always text the night before to confirm exactly on what day we will be coming. This could fall on any day of the week and the date of the month will vary slightly. This is because although rare mechanical breakdown, sickness or holidays all impact the schedule. As there is no need for you to be home during our visit we do not offer a service that comes only on a specific day of the week.
Access to the rear of my property is via a locked gate. Can you climb over?
No. We send a text the night before requesting you leave the gate unlocked for the day. Alternatively you can supply us with a gate key with a tag on it labelled with your surname. We store this in our vehicle and use it during our visit. Please note we are not insured for accidents that could occur climbing over gates or damage that may result.
Can I skip a clean?

Yes you can skip 1 or 2 cleans a year if required. Please note however your charge is calculated on an undocumented number of cleans per year. For example a 4 weekly service would expect 13 cleans per year (52weeks/4). The more frequent the clean the lower the price. If you cancelled frequently then you would be on the wrong pricing plan and your ongoing charge may need to be increased. Please note wet weather or not being home would not be valid reasons to skip a clean.

Financial Management

Does the weather impact your service especially in the winter?
Yes it can do however the pure water method is far less impacted by the weather than the traditional method on a ladder. Snow, very high winds and heavy rain would delay your scheduled clean. Please note we do operate in light rain as rain water is relatively pure and therefore the result is not negatively impacted. We've carry out 100's of cleans in wet weather every and once dry the result is good. Please note we do not offer a 'sunshine' only service as that level of service would attract a far higher charge than your low rate ongoing charge.
Do you charge a first clean charge with your services?
Sometimes the first clean price will be uplifted on your agreed price. This will depend on the condition of your windows and frames. A traditional clean on a ladder maybe required to reverse any neglect. We can also run a upvc cleaner through your frames and windows on the first clean. Charging double or three times your first clean price can be typical.
Why cant I just pay cash rather than set up a payment arrangement with GoCardless?
The primary reason is the overhead in collecting debts owed and account reconciliation. Most clients will not be home during our visit and typically an evening or Saturday morning would be spent attempting to collect. This can build up a debt book with clients falling several cleans behind in arrears. Bank transfer solved this problem to a degree but the effort is placed on the client. Repeating account checks and issuing reminders for payment can be a timeconsuming headache. GoCardless solved these problems and most professional window cleaning companies use this payment processing provider. Cash collection also slows down the round with door knocking, finding change, checking arrears all taking time with a second operator sitting idle in the van.